Our Team

Tia‑Tenarge Reid is an operational leader at Columbia University’s Student Center, where she supports the Assistant Director in overseeing daily operations and ensuring a high‑quality experience for all visitors. She partners closely with Facilities, University Event Management, Dining, and Public Safety to maintain seamless service delivery within this high‑traffic campus hub.

Tia provides direct mentorship to two Assistant Managers and 6 - 10 student employees, offering guidance in scheduling, workflow coordination, and frontline service management. She leads service-level audits, supports infrastructure and process‑improvement initiatives, and strengthens cross‑departmental communication to enhance operational efficiency and customer experience.

With previous experience in tax accounting, student services, and administrative operations, Tia brings a broad analytical and organizational perspective to her work. She holds an MBA in Finance and a BBA in Accounting from Monroe University and a Masters of Science in Negotiation and Conflict Resolution at Columbia University. Her combined academic and professional experience positions her to navigate complex institutional environments and contribute to strategic leadership priorities within higher education.

As an Assistant Manager, Rashi oversees the delivery of services for students, staff and guests of the university. He works closely with Facilities, University Event Management, Dining, Public Safety and other related University partners. 

Rashi started working at Columbia University as a part-time Welcome Desk Attendant in July 2022. He was brought on full-time as an Assistant Manager for the Lerner Operations team in September 2022. He holds a Master of Science in Special Education from Brooklyn College and a BS in Human Resource Management from the Yeshiva University. 

As the Executive Director, Housing Services and Student Center Operations, Lorena works closely with partners across the University including Columbia Housing, Student Life, Campus Operations, Public Safety, Dining, Environmental Stewardship, and others. She began her career at Columbia University in the 2012 as a part-time Lerner Hall Welcome Desk Attendant.  

Lorena holds a Bachelor's Degree in Civil Engineering from The University of Connecticut and a Master's Degree in Sustainability Management from the Columbia University School of Professional Studies. Her experience at Columbia, both as an officer of the University and a student/alum inspires her to continuously strive to impact positive change within the campus community.

As an Assistant Manager, Kimberly oversees the delivery of services for students, staff and guests of the university. She works closely with Facilities, University Event Management, Dining, Public Safety and other related University partners. 

Kimberly started working at Columbia University as an Assistant Manager in January 2022. She holds a JD from New York Law School and a BS in Psychology from the University of Central Florida. Kimberly takes a special interest in reading and would happily provide recommendations for visitors.  

As the Assistant Director for Operations and Customer Service for Lerner Hall, James oversees the Lerner Hall Operations Team to support the delivery of services for students, staff and guests of the university. He works closely with Facilities, University Event Management, Dining, Public Safety and other related University partners. 

James began working at Columbia University as an Assistant Manager for the Lerner Operations team in January 2016. James holds a BS in Natural Sciences from St. Thomas Aquinas College, a Master of Arts in Higher Education Administration from Stony Brook University, and a Master of Science in Human Capital Management from Columbia University.

Honey Sue provides vision, organization, and leadership to the operation of Columbia’s undergraduate residence halls and Alfred Lerner Hall, the student center. 

This broad scope of work encompasses short- and long-term capital planning of the physical assets, custodial and maintenance, and guest services for student residents, visitors, and administrators. With her team, Honey Sue aims to provide a consistent, easy to navigate, and rewarding campus experience. 

In addition to these responsibilities, Honey Sue manages Columbia’s Trademark and Licensing program and several on-site services provided by contracted vendors. Honey Sue has served in various leadership roles during her tenure at Columbia. Most recently, she served as executive director of Business Services. She holds a bachelor’s degree from Washington University in St. Louis and a Master of Science, Negotiation and Conflict Resolution from Columbia University.

David Aquino is an Associate Manager at Columbia University, where he orchestrates operational excellence within a high-traffic institutional environment. Since joining the University in 2019, David has transitioned from frontline operations to a key leadership role, now overseeing the daily service delivery that supports students, faculty, and campus guests.

Dedicated to cultivating leadership within his team, David mentors two Assistant Managers and a group of 6–10 student employees to maintain high standards of frontline engagement. He balances personnel development with technical oversight, leading service-level audits and infrastructure enhancements that refine institutional workflows. His success relies on maintaining strategic alliances with Facilities, Dining, University Events Management, Undergraduate Student Life, and the Arts Initiative to enhance the overall campus experience.

Currently pursuing a Master of Science in Technology Management at Columbia University, David focuses on the intersection of digital transformation and operational efficiency. By blending a foundation in fine arts with a rigorous, systems-based approach to management, he brings a unique multidisciplinary lens to solving complex organizational challenges and preparing for the future of technology-driven operations.